Defect management

Defect management: the defect lifecycle, defect reports, taxonomy and root cause analysis.

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Terms in this topic (46 in English)

Account Harvesting
The process of obtaining user account information based on trial and error with the intention of using that information in a security attack.
Anomaly
Any condition that deviates from expectation based on requirements specifications, design documents, user documents, standards, etc., or from someone's …
Automation Code Defect Density
Defect density of a component of the test automation code.
Bebugging
The process of intentionally adding defects to those already in the component or system for the purpose of monitoring the rate of detection and removal, and …
Bug
A flaw in a component or system that can cause the component or system to fail to perform its required function, e.g., an incorrect statement or data …
Bug Hunting
An approach to testing in which gamification and awards for defects found are used as a motivator.
Bug Report
A document reporting on any flaw in a component or system that can cause the component or system to fail to perform its required function.
Bug Taxonomy
A system of (hierarchical) categories designed to be a useful aid for reproducibly classifying defects.
Causal Analysis
An analysis technique aimed at identifying the root causes of defects. By directing corrective measures at root causes, it is hoped that the likelihood of …
Cause-Effect Diagram
A graphical representation used to organize and display the interrelationships of various possible root causes of a problem. Possible causes of a real or …
Cost of Quality
The total costs incurred on quality activities and issues and often split into prevention costs, appraisal costs, internal failure costs and external failure …
Debugger
A tool used by programmers to reproduce failures, investigate the state of programs and find the corresponding defect. Debuggers enable programmers to execute …
Defect Density
The number of defects identified in a component or system divided by the size of the component or system (expressed in standard measurement terms, e.g., …
Defect Detection Percentage
The number of defects found by a test level, divided by the number found by that test level and any other means afterwards.
Defect Management
The process of recognizing, investigating, taking action and disposing of defects. It involves recording defects, classifying them and identifying the impact.
Defect Management Committee
A cross-functional team of stakeholders who manage reported defects from initial detection to ultimate resolution (defect removal, defect deferral, or report …
Defect-Based Technique
A procedure to derive and/or select test cases targeted at one or more defect types, with tests being developed from what is known about the specific defect …
Deviation
Any event occurring that requires investigation.
Deviation Report
A document reporting on any event that occurred, e.g., during the testing, which requires investigation.
Error
A human action that produces an incorrect result.
Error Guessing
A test design technique where the experience of the tester is used to anticipate what defects might be present in the component or system under test as a …
Error Seeding Tool
A tool for seeding (i.e., intentionally inserting) faults in a component or system.
Error Tolerance
The degree to which a component or system can continue normal operation despite the presence of erroneous inputs.
Escaped Defect
A defect that was not detected in a previous test level which is supposed to find such type of defects.
Failure
Deviation of the component or system from its expected delivery, service or result.
Failure Mode
The physical or functional manifestation of a failure.
Failure Mode and Effect Analysis
A systematic approach to risk identification and analysis of identifying possible modes of failure and attempting to prevent their occurrence.
Failure Rate
The ratio of the number of failures of a given category to a given unit of measure, e.g., failures per unit of time, failures per number of transactions, …
False-Fail Result
A test result in which a defect is reported although no such defect actually exists in the test object.
False-Negative Result
A test result which fails to identify the presence of a defect that is actually present in the test object.
Fault Injection
The process of intentionally adding defects to a system for the purpose of finding out whether the system can detect, and possibly recover from, a defect. Fault …
Fault Tolerance
The capability of the software product to maintain a specified level of performance in cases of software faults (defects) or of infringement of its specified …
Fault Tree Analysis
A technique used to analyze the causes of faults (defects). The technique visually models how logical relationships between failures, human errors, and …
Incident Management Tool
A tool that facilitates the recording and status tracking of incidents. They often have workflow-oriented facilities to track and control the allocation, …
Maturity
(1) The capability of an organization with respect to the effectiveness and efficiency of its processes and work practices. (2) The capability of the software …
Mean Time to Repair
The average time a component or system will take to recover from a failure.
Memory Leak
A memory access failure due to a defect in a program's dynamic store allocation logic that causes it to fail to release memory after it has finished using it, …
Priority
The level of (business) importance assigned to an item, e.g., defect.
Recorder
The person who records each defect mentioned and any suggestions for process improvement during a review meeting, on a logging form. The scribe should ensure …
Recoverability
The capability of the software product to re-establish a specified level of performance and recover the data directly affected in case of failure.
Risk Identification
The process of identifying risks using techniques such as brainstorming, checklists and failure history.
Root Cause
A source of a defect such that if it is removed, the occurrence of the defect type is decreased or removed.
Security Procedure
A set of steps required to implement the security policy and the steps to be taken in response to a security incident.
Severity
The degree of impact that a defect has on the development or operation of a component or system.
Test Management Tool
A tool that provides support to the test management and control part of a test process. It often has several capabilities, such as testware management, …
User Error Protection
The degree to which a component or system protects users against making errors.