International Software Testing Qualifications Board. (2026). インシデントマネジメント(incident management). ISTQB Glossary. October 19, 2026 に https://istqb-glossary.page/jp/%E3%82%A4%E3%83%B3%E3%82%B7%E3%83%86%E3%83%B3%E3%83%88%E3%83%9E%E3%83%8D%E3%82%B7%E3%83%A1%E3%83%B3%E3%83%88-incident-management/ から取得.
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